FAQ

PLEASE READ POLICIES CAREFULLY BEFORE PURCHASING ANY OF OUR LISTINGS!

How much does delivery cost?

NOTHING. ThePartyKitShop offers non-editable digital products ONLY.

We do not ship printed materials.

All listings available are submitted to your email address after your purchase.

Please check your BULK folder if you don’t see your order in your inbox in 3-5 business days.

Or contact us immediately so we can resend your files if still available in our sent box.

How can I pay and what payment methods do you accept?

Payments should be made via our ETSY shop

Custom Orders purchased via Direct Check out – 5 business days or sooner.

Rush orders welcome. Fee applied.

Please provide wording requested under each listing. We do NOT provide samples.

Listings are sold ‘as is’. If you need any changes, please email us.

For invitations, you will receive a DIGITAL proof for you to review.

Please check your design carefully for spelling, punctuation or missing information.

ThePartyKitShop is not responsible for any errors noticed after the final approval is given.

Custom orders are very welcome.

Just contact us if you need something specific for your event and we will be happy to assist you!

Fee applied

Due to the nature of the products and the design work involved, no refunds will be issued once the files have been sent.

How long will it take for my order to arrive?

Please note that your order will not be emailed until payment is made and has cleared through our ETSY shop.

I will always respond to messages and emails as fast as I can,

and I do my very best to have a proof to you within 3 business days.

If you haven’t received a proof within 3 business days, please send me a message or email to make sure your order wasn’t lost!

For CUSTOMS ORDERS allow from 7 to 10 business days to receive your file.

Please check your design carefully for spelling, punctuation or missing information.

ThePartyKitShop is not responsible for any errors noticed after the final approval is given.

What will I get?

You will get a digital non-editable PDF file or JPEG.

TO CONSIDER

All computer monitors are different,so your printed stationery may not match what you see on your monitor.

NOTE that the color of the final product may be off a little due to:

– variances in how monitors display colors

– the wide variety of printing processes

– variances in how color looks on different printing materials

If you are unhappy with the quality of your DIGITAL product, please contact me before leaving feedback.

I will be happy to work with you to reach a satisfactory resolution.

All of our files are non-editable and for personal use ONLY.

NOTE: Our samples are printed by laser jet printers.

Keep in mind color vary depending on the printer, paper.

Your computer screen might affect the actual color as well.

Due to the nature of our products. No refunds are available.

We provide a store credit you can use any time toward digital printables.